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COOLA® Privacy Policy

Last Updated: September 8, 2026

INTRODUCTION

Welcome to the COOLA® website (coola.com). We believe in transparency—not just in our clean, conscious formulas, but also in how we handle your personal information. This Privacy Policy explains how COOLA, LLC (“COOLA,” “we,” “us,” or “our”) collects, uses, discloses, and safeguards your information when you visit our website at coola.com, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the “Site”). Please read this Privacy Policy carefully.

IF YOU DO NOT AGREE WITH THE TERMS OF THIS PRIVACY POLICY, PLEASE DO NOT ACCESS THE SITE.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the “Last Updated” date of this Privacy Policy. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the Site. You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of the Site after the date such revised Privacy Policy is posted.

APPLICABILITY

This policy describes how we treat personal information gathered from our website (coola.com) and related digital properties where this policy appears. It applies to practices on the websites or apps where it appears. It does not apply in other circumstances, including to our employees or contractors.

NOTICE AT COLLECTION

INFORMATION WE COLLECT

The type of information we collect depends on how you interact with us—whether you browse our Site, make a purchase, create an account, sign up for emails or text messages, enter a contest, or connect with us on social media.

California, Colorado, and potentially other state laws require us to tell you if we share categories of information for targeted advertising, such as cross-contextual behavioral advertising. For each category below, we have indicated if we do this. (To modify your preferences, read the Notice of Right to Opt-Out of Sharing for Cross-Contextual Behavioral Advertising section below.)

HOW WE USE YOUR INFORMATION

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. We use information as disclosed and described here:

SENSITIVE INFORMATION

We do not use or disclose sensitive personal information, as defined by California law, for inferring characteristics or for purposes other than those permitted by law.

HOW LONG WE KEEP INFORMATION

We keep personal information as long as necessary or relevant for the purposes for which it was collected. We also retain information as required by applicable law. Upon termination of your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with investigations, enforce our Terms of Use, and/or comply with legal requirements.

HOW WE COLLECT INFORMATION

We collect information directly from you. For example, we collect information when you create an account, make a purchase, sign up for emails or text messages, enter a contest or giveaway, respond to a survey, use our online chat or message boards, or contact our customer service team.

We collect information indirectly. We may receive information about you from third-party partners, including marketing partners, social media platforms, analytics providers, and advertising networks.

We collect information passively. We collect information about users over time and across different websites and apps using cookies, web beacons, tracking pixels, and other tracking technologies. Our vendors and advertising partners may also collect information this way. We may do this on our Site and in our emails.

WE COMBINE INFORMATION

We may combine information that we have collected offline with information we collect online. We also combine information collected across devices—for example, information from your computer with information from your mobile device. We may combine information that we receive from third parties with information we already have. We may combine information that we have collected over time.

HOW WE DISCLOSE INFORMATION TO OTHERS

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

Additional information for residents in certain states: California, Nevada, and Virginia law require that we tell you if we sell personal information to a third party for monetary or (in California) other valuable consideration. We do not knowingly sell or share the personal information of minors under the age of 16.

SHOPIFY-POWERED SERVICES ON THE COOLA WEBSITE

When you browse or shop on coola.com, our e-commerce platform is powered by Shopify, a third-party e-commerce and payment processing provider. This section explains how Shopify may collect and use your personal information.

How Shopify Uses Your Information

When you interact with our Site, Shopify may act as either a data processor (service provider) or a data controller, depending on the feature.

1. Shopify as Our Service Provider (Processor)

In most cases—such as when you make a purchase, use the shopping cart, or check out—Shopify acts as a service provider to COOLA. That means it processes your personal information (like your name, email, shipping address, and payment info) only on our instructions, to:

COOLA remains responsible for this data in these cases.

2. Shopify as an Independent Data Controller for Enhanced Services

Shopify may also use some of your data collected on coola.com for its own purposes—like improving how products are recommended or preventing fraud. These “Enhanced Services” are powered by Shopify Network Intelligence, which uses information from across Shopify’s platform to:

In this context, Shopify acts as a data controller and determines how that data is used. You can read more here: https://www.shopify.com/legal/privacy/consumers

3. Shopify as a Controller for Shopify Account Information

If you choose to create or log into a Shopify account (Shop account, used across different Shopify-powered stores), Shopify independently controls and manages that account information—including your order history, login credentials, and account preferences. By using Shop Pay, you agree to create a Shop account subject to Shop's Terms of Service and Privacy Policy.

How to Opt Out of Shopify's Use of Your Data

If you would like to opt out of Shopify using your personal data for Enhanced Services like personalized ads or platform-wide analytics, you can:

YOUR RIGHTS AND CHOICES

Marketing Choices

You may opt out of receiving marketing emails from us at any time by following the “unsubscribe” instructions in any marketing email you receive, or by contacting us using the contact information below. You will continue to receive transactional communications (such as order confirmations and shipping updates).

Mobile Terms & Conditions

COOLA offers its customers marketing and promotional mobile alerts (e.g. cart reminders) by text message on 51071 (The “Service”). By participating in the Service, you are agreeing to these Terms and to the [Privacy\ Choices, available at coola.com/pages/your-privacy-choices.

COOLA is headquartered at 364 2nd Street, Suite 140, Encinitas, CA 92024 and may send text messages from this address.

IMPORTANT NOTICE: THIS AGREEMENT CONTAINS A BINDING ARBITRATION PROVISION AND CLASS ACTION WAIVER THAT AFFECTS YOUR LEGAL RIGHTS, AS DETAILED IN THE ARBITRATION & CLASS ACTION WAIVER SECTION BELOW. PLEASE READ CAREFULLY.

Signing Up and Opting-In to the Service

Enrollment in the Service requires you to provide your mobile phone number and to agree to these terms and conditions. Only United States mobile numbers are eligible to participate. You may not enroll if you are under 18 years old. Before the Service will start, you will need to agree to these Terms. COOLA reserves the right to stop offering the Service at any time with or without notice. COOLA also reserves the right to change the short code, phone number, or RCS agent from which messages are sent, and we will notify you when we do so.

By opting into the Service, you:

A. Authorize COOLA to send recurring text messages, which may be automated or AI-generated, to the mobile phone number associated with your opt-in (i.e., the number listed on the opt-in form or, if none, the number from which you send the opt-in, or, if none, the number on file for the account associated with your opt-in) on a recurring basis (message frequency varies).

B. Acknowledge that you do not have to agree to receive messages as a condition of purchase.

C. Confirm that you are the subscriber to the relevant phone number or that you are the customary user of that number on a family or business plan and that you are authorized to opt in.

D. Consent to the use of an electronic record to document your opt-in. To request a free paper or email copy of the opt-in or to update our records with your contact information, email support@coola.com. To view and retain an electronic copy of these Terms or the rest of your opt-in, you will need (i) a device (such as a computer or mobile phone) with Internet access, and (ii) and either a printer or storage space on such device. For an email copy, you'll also need an email account you can access from the device, along with a browser or other software that can display the emails.

Content You May Receive

Once you affirm your choice to opt-in to the Service on 51071, the timing and frequency of messages may vary based on your interactions and initiated texts. You may receive alerts about:

Forwarded Messages or Referrals

If you forward or share links contained in text messages from COOLA, any interactions with those links (including clicks, sign-ups, or browsing activity) may trigger notifications or follow-up messages sent to you. Standard message and data rates may apply.

Charges and Carriers

Message and data rates may apply. Please consult your service agreement with your wireless carrier or contact your wireless carrier to determine your phone's pricing plan and the charges for sending and receiving text messages. You acknowledge that you are responsible for any message, data or other charges incurred (usage, subscription, etc.) as a result of using the Service.

Supported carriers are AT&T, T-Mobile, Verizon Wireless, Sprint, Boost, Virgin Mobile, U.S. Cellular, Cricket, Alltel, Cincinnati Bell, Cellcom, C-Spire, nTelos, MetroPCS, and other smaller regional carriers. The Service may not be available on all wireless carriers. COOLA may add or remove any wireless carrier from the Service at any time without notice. COOLA and the mobile carriers are not responsible for any undue delays, failure of delivery, or errors in messages.

To Stop the Service

To stop receiving text messages from COOLA, text the word STOP, QUIT, END, REVOKE, OPT OUT, CANCEL, or UNSUBSCRIBE to 51071 any time or reply STOP, QUIT, END, REVOKE, OPT OUT, CANCEL, or UNSUBSCRIBE to any of the text messages you have received from COOLA. You can also contact us at support@coola.com. These are examples of ways to opt out; COOLA will honor any reasonable request to revoke consent. After opting out, you will receive one additional message confirming that your request has been processed.

Questions

You can text HELP for help at any time to 51071. This will provide you with our customer support email address at support@coola.com. You can also contact us at 364 2nd Street, Suite 140, Encinitas, CA 92024.

Changes to Terms

These Mobile Terms and Conditions are subject to change at any time without notice.

Arbitration and Class Action Waiver

Please read this section carefully. It affects your rights. By opting into the Service, you agree that any dispute or claim relating in any way to your use of COOLA’s services will be resolved by binding, individual arbitration instead of in court, except as expressly provided below.

This agreement to arbitrate must be interpreted broadly. It expressly includes claims under the Telephone Consumer Protection Act, 47 U.S.C. § 227 et seq., and any other federal or state statute, regulation, or legal or equitable theory, to the fullest extent permitted by law. The Federal Arbitration Act, 9 U.S.C. § 1 et seq. (the “FAA”), governs this agreement to arbitrate and decides all questions of arbitrability. Unless you and COOLA, LLC agree otherwise in writing, arbitration will be administered by [the American Arbitration Association’s Consumer
Arbitration Rules (the “AAA’s Rules”)/JAMS’s Consumer Arbitration Rules
(“JAMS’s Rules”)] in effect when the arbitration is filed.

The arbitrator must be neutral and must honor the terms and limitations of this Agreement. The arbitrator may award damages and relief, including attorneys’ fees, that are authorized by law and/or [the AAA’s/JAMS’s] Rules.

The award is final and binding, subject to limited exceptions under the FAA. Judgment on the award may be entered in any court of competent jurisdiction.

BY ENTERING INTO THIS AGREEMENT, YOU AND COOLA, LLC EACH WAIVE THE RIGHT TO A TRIAL BY JURY AND THE RIGHT TO PARTICIPATE IN ANY CLASS, REPRESENTATIVE, OR COLLECTIVE PROCEEDING.

This Agreement does not allow class arbitration, even if the procedures or Rules of the [AAA/JAMS] would allow it. Arbitration may proceed only on an individual, bilateral basis.

If 25 or more similar demands for arbitration are filed and those demands would otherwise qualify as a mass arbitration under [the
AAA’s/JAMS’s] Rules, the arbitration will proceed under [AAA Mass
Arbitration Supplementary Rules/JAMS Mass Arbitration Procedures].

Unless [AAA Mass Arbitration Supplementary Rules/JAMS Mass
Arbitration Procedures] apply or you and COOLA, LLC agree otherwise in writing, the arbitrator(s) may not consolidate more than one individual party’s claims with any other party’s claims. The arbitrator(s) may not otherwise preside over any representative or collective proceeding.

Before starting arbitration, you must send COOLA, LLC a written notice of dispute at support@coola.com. The notice must include: (a) your name and phone number(s); (b) the nature and basis of the claim; (c) the specific relief sought; and (d) your signature. COOLA, LLC will provide you with similar notice. You and COOLA, LLC agree to try in good faith to resolve the dispute for at least 30 days before commencing arbitration.

Unless [AAA Mass Arbitration Supplementary Rules/JAMS Mass
Arbitration Procedures] apply, if you initiate arbitration against COOLA, LLC, you pay only the minimum consumer arbitration fee set forth in [AAA Mass Arbitration Fee Schedule/JAMS’s Consumer Arbitration
Minimum Standards], unless that fee is waived for indigency. COOLA, LLC pays all other administrative and filing fees, including arbitrator fees and/or JAMS case-management fees. Each party bears its own costs for counsel, experts, witnesses, and any other costs relating to the arbitration.

These claims are not subject to this agreement to arbitrate: (a) claims that qualify for resolution in small claims court, provided the claim remains in that forum and is pursued individually; and (b) claims for infringement or misappropriation of intellectual property rights.

Nothing in this agreement to arbitrate prevents you from bringing issues to the attention of federal, state, or local agencies. If the law allows, those agencies may seek relief against COOLA, LLC on your behalf.

If any term of this Section ( Arbitration and Class Action Waiver) is illegal, invalid, or unenforceable, it is severed to the extent of that illegality, invalidity, or unenforceability. All other terms remain in full force and effect. To the extent permitted and possible, the severed term will be replaced with a valid and enforceable term that comes closest to expressing its intent. If applying this Severability provision materially and adversely affects the economic substance of the transactions contemplated hereby, the Party adversely impacted is entitled to compensation for that adverse impact, provided the reason for the invalidity or unenforceability of a term is not due to serious misconduct by the Party seeking such compensation.

Cookies and Tracking Technologies

We and our partners collect personal information over time and across different websites using cookies, web beacons, tracking pixels, and other tracking technologies. We also serve content and ads based on your behaviors and interests. For more information on how we use cookies, please refer to our Cookie Policy posted on the Site at coola.com/pages/cookie-policy, which is incorporated into this Privacy Policy.

Options you select are browser and device specific.

Website Analytics and Advertising Partners

We partner with selected third-party vendors to allow tracking technologies and remarketing services on the Site through the use of first-party cookies and third-party cookies. Our current analytics and advertising partners include:

These partners may, among other things, analyze and track users' use of the Site, determine the popularity of certain content, and better understand online activity. By accessing the Site, you consent to the collection and use of your information by these third-party vendors. You are encouraged to review their privacy policies and contact them directly for responses to your questions.

Rakuten Advertising may collect personal information when you interact with our digital property, including IP addresses, digital identifiers, information about your web browsing and app usage, and how you interact with our properties and ads, for purposes such as personalization of offers or advertisements and analytics. For more information about Rakuten's practices and your rights, visit:

SPECIFIC RIGHTS IN CERTAIN JURISDICTIONS

If you are a consumer who lives in California, Colorado, Connecticut, Virginia, Utah, the EU, the UK, or jurisdictions with similar privacy laws, you may have additional rights. These rights depend on our relationship and are subject to certain limitations and exceptions under applicable law.

The Rights:

Your California Privacy Rights

If you are a California resident, California law may provide you with additional rights regarding our use of your personal information. To learn more about your California privacy rights, visit our Privacy Notice for California Residents at coola.com/pages/ccpa.

California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.

If you are under 18 years of age, reside in California, and have a registered account with the Site, you have the right to request removal of unwanted data that you publicly post on the Site. To request removal of such data, please contact us using the contact information provided below, and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Site, but please be aware that the data may not be completely or comprehensively removed from our systems.

Nevada residents: You may opt out of the future sale of your information to a third party so that they may license or sell that information. To do so, email us at the contact information listed at the end of this policy.

How to Exercise Your Rights

To exercise your rights, please visit our [Privacy\ Choices page or contact us at hello@coola.com. For verification purposes, we may request information you have already provided to us, such as your name and email address. We may also ask for a copy of your government-issued ID. We will let you know when or if a right does not apply to you. If you disagree with our decision, you can contact us as described below. We will not discriminate against you because you exercised your rights.

Third-Party Agents

If you are submitting a request on someone else's behalf, we may ask for additional verification, such as a signed letter verifying your right to make this request.

NOTICE OF FINANCIAL INCENTIVE

California and Colorado law require that we provide information about financial incentives we offer in exchange for personal information. Our email sign-up discounts, promotional offers, and similar programs may constitute financial incentives. You can opt in by signing up. You can opt out at any time by unsubscribing. The value of the incentive is reasonably related to the value of the personal information you provide.

INFORMATION COLLECTED FROM CHILDREN

Our Site is meant for adults. We do not knowingly solicit information from or market to children under the age of 13. If you become aware of any data we have collected from children under age 13, please contact us using the contact information provided below. Parents can learn more about protecting children's privacy online at https://www.consumer.ftc.gov/articles/0031-protecting-your-childs-privacy-online.

SECURITY

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.

INTERNATIONAL DATA TRANSFERS

Information we collect may be stored and processed in the United States. If you are located outside of the United States and choose to use our Site, you understand that your information will be transferred to the United States. The United States may not provide the same level of data protection as the laws of your country.

LINKS TO THIRD-PARTY WEBSITES

The Site may contain links to third-party websites and applications of interest, including advertisements and external services, that are not affiliated with us. Once you have used these links to leave the Site, any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information. Before visiting and providing any information to any third-party websites, you should inform yourself of the privacy policies and practices of the third party responsible for that website. We are not responsible for the content or privacy and security practices and policies of any third parties, including other sites, services, or applications that may be linked to or from the Site.

GOOGLE MAPS

This website uses Google Maps APIs. You may find the Google Maps APIs Terms of Service at https://developers.google.com/maps/terms. To better understand Google's Privacy Policy, please refer to https://www.google.com/policies/privacy/. By using our Maps API Implementation, you agree to be bound by Google's Terms of Service.

CONTACT US

If you have questions or comments about this Privacy Policy, please contact us at:

COOLA, LLC

364 2nd Street, Suite 140,

Encinitas, CA 92024

Phone: (760) 940-2125

Email: hello@coola.com

PRIVACY POLICY UPDATES

From time to time, we may update this Privacy Policy. We will notify you of any material changes as required by law. We will also post an updated copy on our website with an updated “Last Updated” date. Please check our Site periodically for updates.

©COOLA, LLC. All Rights Reserved.

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